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Common questions

All orders are shipped from the United States

Your order includes everything you need to build the set: all the necessary pieces, detailed step-by-step instructions, and any additional elements specified in the set's description. Our goal is to ensure you have all the tools and guidance needed for a successful build

Yes, Brickcraft bricks are designed to be compatible with all major brick-building brands. This compatibility allows you to seamlessly integrate our products with your existing collections, expanding the possibilities for creativity and building.

We're really sorry to hear that something was missing from your new Brickcraft™ set. We strive for perfection in every set and take it very seriously when a faulty one slips through. Don’t worry, though—we can send you the parts you need!

Please contact our customer support at or via our contact form on the website. Be sure to include a complete description of the missing part using photos from the instruction manual, along with the set name and number. Once your part is on its way, we’ll send you a shipping confirmation email.

Yes! We offer a 30-day return policy for unopened sets in their original packaging. Contact our customer support team to initiate a return or exchange, and we'll guide you through the process.

We're thrilled to connect with influencers! Please send us your collaboration ideas and social media links either through our contact form on our website or directly at We're looking forward to seeing what we can build together!


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